FAQ
At The Brain Balance Clinic, we recognize that reaching out for mental health care can raise many questions and concerns. We’re here to support you every step of the way. To help make your experience as smooth and informed as possible, we've compiled answers to some of the most frequently asked questions about our services, policies, and processes. If you don’t find what you need or have additional questions, please don’t hesitate to reach out. We’re here to listen, support, and guide you through the next steps in your care journey.
General Questions
The Brain Balance Clinic is a dedicated mental health practice, providing a wide range of mental health services to support mental wellness. Our services include Comprehensive Psychiatric Evaluations, Medication Management, and Brief Psychotherapy. Our goal is to provide personalized, evidence-based care to help clients achieve a balanced and fulfilling life.
A referral is not required to schedule an appointment; you can contact us directly at any time. However, please note that some insurance plans may require a referral for coverage. We highly recommend checking with your provider to confirm any specific requirements.
Appointments can be scheduled by calling our office or using the contact form on our website. Once you reach out, our team will guide you through the process of setting up your first visit.
During your initial appointment, you’ll meet with one of our board certified licensed mental health professionals for a thorough evaluation. This session will focus on understanding your mental health concerns, medical history, and goals for treatment. Based on this assessment, we’ll develop a customized treatment plan tailored to your specific needs.
Services and Treatment
A psychiatric evaluation is an in-depth assessment conducted by a board certified psychiatric provider, to understand your mental health concerns, symptoms, and overall well-being. This process includes discussing your medical history, current challenges, and goals. It’s the foundation of effective treatment planning and ensures you receive the care you need.
Medication management is the ongoing process of prescribing, monitoring, and adjusting psychiatric medications to ensure they are effective and have minimal side effects. Regular follow-ups allow our providers to evaluate your progress and make any necessary changes to your treatment plan.
We offer a range of therapeutic modalities, including:
- Brief Psychotherapy: Talk therapy to explore and address emotional and psychological challenges.
- Cognitive Behavioral Therapy (CBT): A structured approach focusing on identifying and changing negative thought patterns.
- Supportive Therapy: Aims to provide emotional support and coping strategies for life’s challenges.
- Mindfulness-Based Stress Reduction: Techniques designed to help manage stress, improve focus, and enhance overall well-being.
Each therapy option is tailored to the individual’s unique needs and goals.
Cognitive Behavioral Therapy (CBT) is a highly effective therapeutic method that emphasizes recognizing and transforming negative behaviorsand thought patterns. It’s particularly effective for managing conditions such as anxiety, depression, and stress. CBT empowers clients to develop healthier coping mechanisms and improve their overall outlook on life.
Insurance and Payments
Yes, The Brain Balance Clinic accepts a variety of insurance plans for mental health services. Coverage may vary depending on your provider and the services you seek. We recommend contacting your insurance company or our office to verify your benefits before your first appointment.
If you don’t have insurance, you can select the uninsured scheduling option when booking your appointment. This option will be available during the scheduling process.
We accept a range of payment options, including credit cards, debit cards, checks, as well as Health Savings Account (HSA) and Flexible Spending Account (FSA) cards.
Scheduling and Policies
Our cancellation policy is designed to streamline processes and ensure that we can best serve all our clients. Kindly provide at least 48 hours’ notice for cancelling or adjusting your appointment. This allows us to offer the time slot to another client. Late cancellations or no-shows may incur a cancellation fee. For emergencies, please contact our office, and we will work with you to accommodate your circumstances.
If you arrive more than 10 minutes late, your appointment may need to be rescheduled to ensure adequate time for your care. In such cases, a missed appointment fee may apply. Please contact our office as soon as possible if you’re running late.
Privacy and Confidentiality
Your privacy is our top priority. We adhere to strict HIPAA guidelines to protect your sensitive health information. All communication, records, and treatment details are kept confidential, and information is only shared with your explicit consent or as required by law.
No, your information will not be shared with your employer or family without your consent. Exceptions may occur in cases of imminent danger or legal requirements, such as mandated reporting for child or elder abuse.
Yes, you have the right to access and obtain copies of your medical records. Please contact our office, and we’ll guide you through the process.
Support and Emergencies
If you are facing a mental health crisis or emergency, your safety is our primary concern. Please call 911 or go to the nearest emergency room right away for immediate help. You can also dial 988 to contact the National Suicide Prevention Lifeline, where trained professionals are available 24/7 to offer support and guidance. For non-emergency situations, additional support, or mental health services, feel free to contact us, and we will try our best to accommodate your needs.
While we do not offer 24/7 support, we encourage you to contact our office during regular business hours for any non-emergency concerns. For urgent matters outside of office hours, please seek immediate help from emergency services or a crisis hotline.
For New Clients
Complete your Initial Intake Forms and symptom screenings upon scheduling your appointment. To make the most of your first appointment, consider the following:
- Bring a list of current medications and any previous mental health treatment records.
- Note any symptoms or concerns you’d like to discuss.
- Have your insurance information and identification ready.
Arriving a few minutes early will also give you time to complete any necessary paperwork.
Please bring your ID, insurance card, and a list of any current medications. If applicable, medical records from previous providers can also be helpful in assessing your needs.
Other Questions
You can reach us via phone, email, or through the contact form on our website. Our team is available during business hours to address any questions or concerns you may have.
Yes, we provide telehealth options for certain services. Virtual appointments allow you to receive care from the comfort of your home. Please contact us to learn more about telehealth availability.
Absolutely! We welcome referrals and are always ready to support new clients on their journey to improved mental health.
